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Welcome | Quick Tour | Sample Sites | Pricing | Sign Up | Our Guarantee
Frequently Asked Questions | Testimonials | Marketing | Modify | Contact Us
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Welcome | Quick Tour | Sample Sites | Pricing | Sign Up | Our Guarantee |
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Frequently Asked Questions | Testimonials | Marketing | Modify | Contact Us |
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Site Modification Questions |
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Practice Development Questions |
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Q. Why does my accounting firm need a web site? The reason why so many people prefer to buy over the Internet is because they can get much more information about the product or service before buying. They can make informed buying decisions from the comfort of their own home without feeling the pressure of a salesman. This is how people want to buy accounting services. Most people don’t feel comfortable sharing their personal financial information with a stranger. Prospective clients want to find out about you and your services prior to meeting with you. Your web site will give them that ability. Imagine how easy selling your services will be with your web site. Your prospects will already know about you and your services, and they’ll be ready to sign up. If you don’t have a web site, you will have an increasingly difficult time attracting new clients. Your web site will help you develop and maintain strong relationships with your current clients as well. With a web site you will be able to service your clients 24 hours a day 7 days a week. You will be better equipped to help your clients transition onto the Internet and more available to them every day. Return back to the top for more frequently asked questions.
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Q. How will a ClientSource web site enhance my firm’s image? A. ClientSource web sites are the result of hundreds of hours of technical writing, graphic design and specialized programming. We produce extremely high quality web sites for professional accounting firms. In fact, our site styles have won 8 independent, international awards for their design and informative content. Not all web sites are the same. Take a minute and surf on the Web and you'll notice that right away. Everything from graphic quality to layout design to textual content plays a major role in determining the overall quality of your site. Of course, a ClientSource web site has the standard main welcome, contact, links, company profile, and services pages. We also provide almost 80 additional pages of invigorating articles and powerful tax saving strategies. We have so many different success strategies we had to split them up into different categories to fit different lifestyles! Take a look at a Sample Site and see what we mean. You'll notice right away all of the features that set ClientSource apart from all the rest. So now the question is, how do you want to represent your firm on the Internet… with a plain and average site … or an award winning site that will impress your clients and help your business succeed? When you select a ClientSource web site you can rest assured that you are getting the absolute best. Return back to the top for more frequently asked questions.
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Q. Do I still need a web site if my clients aren’t on the Internet? A. We appreciate that it may seem like most of your clients are not on the Internet. Many of our clients felt the same way at first. But consider this recent article from The Wall Street Journal… “Internet usage is growing exponentially, doubling every 18 months. 5 years ago there were 750,000 users on the Internet, this year there are over 55 million users, and next year there will be an estimated 120 million users on the Internet. That’s over 5 million new users per month!” “Today the majority of Internet Users are between the ages of 35 and 55 and have an average income of $63,000…” “70% of Internet users have 4 year college educations…” “70% of Internet users have incomes over $35,000…” “79% of Internet users wish they could conduct more business over the net…” “Computers are presently outselling TV’s by a wide margin…” What this means is that even though it seems like your clients are not on the net, you’ll be surprised to find that many of them actually are. And with the number of Internet users doubling every 18 months, more and more of your clients will be coming online soon. This is a perfect time to position your firm to accommodate this growing trend. Here’s what the Journal of Accountancy has to say… “The Internet is creating new ways to sell, to advertise and to communicate with clients … If your firm hasn’t launched a web site on the Internet or, worse yet, hasn’t even considered one, it may be on the path to obsolescence.” Return back to the top for more frequently asked questions.
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Why can't I just develop my own site or have one of my clients do it for
me? 1. Will they spend the hundreds of hours required to give you an international award winning web site that’s guaranteed to impress your clients? 2. Will they give you 18 different graphic styles that you can chose from? 3. Will they program 27 different financial calculators for you to make your site fun, useful and impressive to your clients? 4. Will they spend the hundreds of hours researching, writing and consulting with a team of accountants to provide you with the best practical financial information? Chances are you would never come close to the quality we provide, at the low price we are offering. You’d likely get a run-of-the-mill site that doesn’t impress anyone. You’d get no financial calculators, no in-depth articles, and no guarantee. And then if you decided to improve your site, you’d have to spend weeks (even months and thousands of dollars) finding the right people to do the job. To answer your question…
Sure, you can develop a
web site on your own. But why would you want to? Return back to the top for more frequently asked questions.
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Q. What if I already have a web site? A. Take a look at the two web sites, the one you have now, and the one we provide. Compare and see which one you like better. If you like ours better, then you can simply copy any information from your existing site and easily incorporate it into the web site we provide. That way you get the best of both
web sites, without any sacrifice. Once you’ve done that, you can also place our
web site under your old web site address. This way clients who already know your
web site address, will now see this new, dramatically improved, award winning
web site. Return back to the top for more frequently asked questions.
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Q. I don't have a lot of time to set up a web site. How long does it take? A. It doesn't take long to get your practice online. It only takes about 15 minutes to provide us with the information we need to begin production on your web site and your site will be complete and on the Internet in about 2 business days. You can then take a look at it and make whatever changes you feel are necessary whenever you have the time. And we have simplified the customization process so that it's now even easier for you to make those changes without having to learn any programming! So you can start right now - and finish or upgrade your new site at any time. Return back to the top for more frequently asked questions.
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Q. How
much does a ClientSource web site cost? ClientSource currently accepts Visa, MasterCard, American Express, Discover, and Electronic Funds Transfer for payment. Initial setup fees and monthly charges will appear automatically on your monthly statement. We also accept other forms of payment, including personal checks. If you elect to pay using a personal check, you must pay for one year of website service prior to the setup of your web site. Please call 800-896-4500 and to speak with a ClientSource representative if you have additional questions about payment options. Return back to the top for more frequently asked questions.
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Q. What's included with my subscription? A. HOSTING — Get your practice online and keep it online with the most up-to-date technology for just pennies per day. DESIGN — Choose from 18 professionally designed styles and make the site your own with personal information about you and your practice. NOTHING ELSE TO BUY — When you factor in the amount you would otherwise spend on design services, custom programming consultants, and expensive software, you will quickly realize that using a ClientSource web site could save you hundreds, if not thousands, of dollars. Not to mention weeks of time. SEARCH ENGINE LISTING — Your business will be listed with the major search engines automatically, through hidden keywords in the body of your home page. To more effectively market your site, we can recommend several search engine listing services, both free and for a fee. Return back to the top for more frequently asked questions.
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Q. What if I want to cancel my subscription? A. No problem. We here at ClientSource strive to make you happy. If we fail to do so, or if you choose to take your business elsewhere just let us know and we will cancel your subscription immediately. If you should choose to cancel your web site within the first 30 days of the subscription, your setup fee will be returned to you in full. Please see our Service Guarantee for more details. Return back to the top for more frequently asked questions.
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Q. How do I get started? A. Registration is quick and easy! Before you register for your very own award-winning ClientSource website, all you need to do is think of some creative ideas for a domain name. This will be the address your clients use to access your website. Some examples of creative domain names would be smithaccounting.com or taxhelp4you.com. Coming up with a domain name for your website can be a fun and creative experience! Have fun! To find out if your choices are available, use the Domain Name Availability Check. Once you've researched your domain name to determine that it is available, you're ready to go! We now have two easy ways to register. First, you can call us anytime, toll free, at 800-896-4500 and speak directly with a member of our sales staff to place your order. You can also register electronically by accessing our online Setup location. You will be asked to choose the look and content of your site. We now have 18 exciting new graphical styles to choose from. Check out our Sample Sites to choose the one that's right for you. During online setup, the
site management system will prompt you for basic information about you and your practice. It then builds a web site based on that information. You are
free to review the site and edit it as necessary to suit your needs. You can
even copy and paste text you have written in other word-processing applications
directly into the setup windows. Return back to the top for more frequently asked questions.
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Q. I don't have my own domain name yet. How do I get one? A. First, you need to see if the domain name you want is available on the World Wide Web. To research available domain names through Internic, use the Domain Name Availability Check. Once you have determined that the domain name you want is available, give us a call at 800 896 4500 and we will register the domain name for you. Of course, you are free to register the domain name yourself, however, ClientSource offers a discounted registration fee for our clients. Domain name registration through ClientSource costs just $35 per year and the standard registration period is for 2 years. If you already have a domain name, we will contact Internic and make arrangements to have your domain name mapped to your new ClientSource web site. Return back to the top for more frequently asked questions.
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Q. I already have my own domain name. Can I use it with your website? A. Of course!! Just give us your current domain name and we will contact Internic to make arrangements to have your current domain name is mapped to your new ClientSource website. It's that simple. Return back to the top for more frequently asked questions.
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Q. How long will it take to get my web site on the
Internet? Return back to the top for more frequently asked questions.
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Q. Will my web site look the same as everyone else’s? A. No, because ClientSource has 18 distinctive graphical styles that you can choose from. In fact, if you get bored with one style, you can easily change the entire look of your site in just minutes at no extra charge! Visit our Sample Sites to take a quick look at the growing number of styles you can choose from. Plus, we have now made it even easier to personalize your site by adding pictures, graphics, and even a custom firm logo. Call us at 800-896-4500 to find out how. Return back to the top for more frequently asked questions.
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Q. Can I make changes and customize my web site? You can easily modify your home page, firm profile, client services, and contact page all in a few minutes. Best of all, you don’t have to be a technical wizard; all you have to do is click and type. You’ll love having control over what’s on your site without being dependent upon a web programmer. This saves a lot of money because web programmers usually charge a high hourly rate to make changes. But with our web site, all the changes you make are FREE! Return back to the top for more frequently asked questions.
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Q. Do I need to learn programming or HTML to customize my site? A. No. Our innovative site manager does all the programming for you. Customizing your site has never been so easy. You can add, delete, or modify any of the content on your site with a few simple keystrokes. Return back to the top for more frequently asked questions.
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Q. Can I see a sample of what my website will look like? A. Absolutely! Test drive any one of our fully functional sample web sites by visiting our Sample Sites location. Then click on one of the 18 different styles to view the site in detail. All the articles, features, and financial calculators are right there. Play around with them and experience what your clients will see when they visit your new site. Return back to the top for more frequently asked questions.
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Q. Can I see the web sites of other accountants who have used your service? A. Certainly, here are a few of their addresses: www.bermensolo.com | www.weatherwaxcpa.com | www.rgstinsoncpa.com www.rubicon-financial.com | www.silversbookkeeping.com | www.grkb.com Return back to the top for more frequently asked questions.
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Q. Do you guarantee your service? A. Yes! As a matter of fact we have 2 powerful Service Guarantees to ensure your continued satisfaction with our program. Please check them out. Return back to the top for more frequently asked questions.
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Q. Where is the information on my website stored? A. Your web site will be located on our dedicated, state-of-the-art web servers, which are linked to the Internet via high-capacity T3 and OC3 fiber optic connections. We also provide 24-hour monitoring and daily backups to ensure top-quality service with no interruptions. This means your site will load as quickly as any site on the Internet. Return back to the top for more frequently asked questions.
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Q. How safe will the information in my computer be? A. ClientSource will host your web site on our central servers. Visitors to your web site will never have access to your computer or any of the information on it. Return back to the top for more frequently asked questions.
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Q. How do I begin to modify my site? A. To begin customizing your site online go to the Modify your Site section and log into the site manager program. Once you're in the site manager simply answer the series of questions, then go to the page you want to modify. When you're finished making your changes click Publish and you're done. The changes will appear on your web site immediately. For more information about how to us the site manager, click on the help button when you're in the site manager. If you'd like to speak with one of our technical advisors regarding specific customization requests, simply email your ideas to support@clientsource.com or call us at 800-896-4500. Return back to the top for more frequently asked questions.
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Q. How
do I add pictures to my web site? If your pictures are not in digital format but you would like to incorporate them into your website, give our technical support team a call at 800-896-4500. We'll help you choose the best way to get your picture into the correct format and onto your web site. Return back to the top for more frequently asked questions.
Q. Can I have text on my homepage instead of pictures? A. Sure! Use the site manager located in the Modify Your Site section change your homepage from "Welcome - Pictures" to "Welcome - Text", then click on publish. It's that easy. If you are having trouble making the switch, please call us at 800-896-4500. Return back to the top for more frequently asked questions.
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Q. How
can I incorporate my firm logo into my web site? If your logo is not in digital format but you would like to incorporate it into your website, give our technical support team a call at 800-896-4500. We'll help you choose the best way to get your logo into the correct format and onto your web site. Return back to the top for more frequently asked questions.
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How do I customize the list of services my firm provides? Return back to the top for more frequently asked questions.
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Where do I list my credentials on my site? Return back to the top for more frequently asked questions.
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Q. How can I add
new feature articles to my Newsletter? Return back to the top for more frequently asked questions.
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Q. How often should I update the information on my site? A. You can update your web site as often as you’d like at no extra charge. Ideally, you would like your customers to visit your web site every few weeks. To encourage their return, it is critical that you keep your web site current, updating it with fresh, new information. To help you accomplish this, your ClientSource site will offer new newsletter articles every month. Your web site will always have fresh, pertinent information your clients and prospects will find useful. The kind of information that will motivate them to take action. Return back to the top for more frequently asked questions.
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Q. How long does it take to see the updates? A. Updating your site is as easy as going to the Modify Your Site section and logging on to the password-secured Site Manager program. Any changes you make will be available immediately to anyone who logs on to your site. Return back to the top for more frequently asked questions.
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Q. What can I do if my compliance department doesn’t approve of a particular article or calculator on my web site? A. If your broker-dealer’s compliance department objects to any specific article or financial calculator on your web site, you can easily remove it from your site by accessing the site manager located in the Modify Your Site section of our website. Return back to the top for more frequently asked questions.
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Q. I want to attract new people to my site. How can you
help? When you register for a ClientSource web site, we automatically register your site with over 400 major search engines on the World Wide Web. We incorporate a variety of keywords into the code of your site that will be recognized by the search engine that is looking for your site. We encourage our clients to use a variety of different techniques to market their site, however. Integrate your web site into your letterhead, business cards, yellow page ad, and other printed materials. You can even mention your site to people you meet when networking. It's simply not effective to try only one technique and assume that it's all you need to do. Marketing, as you know, takes a great deal of time and effort to be effective. And we are here to help. We can help you use your web site to enhance your current marketing efforts. For more information check out the Marketing Your Web Site section of our website. We now offer two exciting new ways to help our clients get the word out and market their new web site. Return back to the top for more frequently asked questions.
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